FAQ

Frequently Asked Questions

Below you will find answers to the questions we get asked most.
Please read through these answers before contacting us via phone or the contact form.

Is there a limit to the number of people sleeping together?

The maximum number of people varies depending on the room type.

【Shiba】Up to 1 person
【Unishi】Up to 2 person
【Nishimi】Up to 3 person
However, if the number of people including those sleeping together does not reach the capacity, we will stay until the capacity is reached.
Infant (sleeping together): Until under 6 years old.
Child: Until the age of 12 year old.
If you are a junior high school student or older, please make a reservation as an "adult".

Are pets allowed?: Pets are allowed on site. (Please remember to bring a cage or lead and pet food, etc.)
NOTE: Pets are not allowed in guest rooms.

Is it possible to pay by credit card?: Payment by credit card is possible.
Payment can be made in advance through online reservations or on-site.
Barcode payments are also available for local payments. Please inquire about available electronic payments.

Are fireworks allowed?: Yes. Fireworks are allowed up to 8:00pm.

Is there a pool?: This facility does not have a swimming pool.
The focus here is on enjoying the natural surroundings. Therefore, typical resort hotel style activities have not been made available.

Is there a convenience store?: The only nearby store where you can shop is Kunigami Village Oku Kyodo Store. The nearest convenience store (24 hours) is about a 35-minute drive one way. The nearest convenience store that sells pharmaceuticals is about a 45-minute drive one way (medicine is not sold at night). Please prepare any necessary items in advance before coming.

What time is check in?: Check-in is between 2:00pm and 5:00pm.
You must contact us by 4:00pm if you are going to arrive after 5:00pm. (The front desk closes at 5:00pm)

Is it possible to add breakfast / dinner to our reservation?: We offer a "Plan with BBQ set" for dinner.
For details, see staying plan Please take a look.
There is also a cafeteria (open 11:30-15:00) within the facility.
Please take advantage of this as well.

Cancellation procedures and policies

To prevent cancellation issues, we ask that you cancel or confirm your reservation yourself whenever possible.
You can do so by clicking "Confirm/Change/Cancel" on the right side of the reservation search field at the top of our website.
"Confirm/Change/Cancel" https://ssl.rwiths.net/r-withs/rfcReserveConfirmLogin.do?hotelNo=147097&f_lang=en

Our cancellation policy is as follows:

・No-show/No-arrival without notice: 100% of the accommodation fee
・On the day: 100% of the accommodation fee
・The day before: 50% of the accommodation fee
・7 days before: 30% of the accommodation fee