FAQ
Frequently Asked Questions
Below you will find answers to the questions we get asked most.
Please read through these answers before contacting us via phone or the contact form.
- Is there a limit to the number of people sleeping together?
- The maximum number of people varies depending on the room type.
- 【Shiba】Up to 1 person
- 【Unishi】Up to 2 person
- 【Nishimi】Up to 3 person
- However, if the number of people including those sleeping together does not reach the capacity, we will stay until the capacity is reached.
- Infant (sleeping together): Until under 6 years old.
- Child: Until the age of 12 year old.
- If you are a junior high school student or older, please make a reservation as an "adult".
- Are pets allowed?
- Pets are allowed on site. (Please remember to bring a cage or lead and pet food, etc.)
NOTE: Pets are not allowed in guest rooms.
- Is it possible to pay by credit card?
- Payment by credit card is possible.
Payment can be made in advance through online reservations or on-site.
Barcode payments are also available for local payments. Please inquire about available electronic payments.
- Are fireworks allowed?
- Yes. Fireworks are allowed up to 8:00pm.
- Is there a pool?
- This facility does not have a swimming pool.
The focus here is on enjoying the natural surroundings. Therefore, typical resort hotel style activities have not been made available.
- Is there a convenience store?
- The Oku Cooperative Store is just across the road.
- What time is check in?
- Check-in is between 2:00pm and 5:00pm.
You must contact us by 4:00pm if you are going to arrive after 5:00pm. (The front desk closes at 5:00pm)
- Is it possible to add breakfast / dinner to our reservation?
- We offer a "Plan with BBQ set" for dinner.
For details, see staying plan Please take a look.
There is also a cafeteria (open 11:30-15:00) within the facility.
Please take advantage of this as well.
- Will there be a cancellation fee?
- From May 1, 2021, we will charge a cancellation fee according to the cancellation policy below.
Please check again when processing your cancellation.- No-show/non-arrival without notification: 100% of accommodation fee
- On the day: 100% of the accommodation fee
- The day before: 50% of the accommodation fee
- From 7 days before: 30% of accommodation fee
- *Cancellation policy may vary depending on the date of stay.