Frequently Asked Questions

Below you will find answers to the questions we get asked most.
Please read through these answers before contacting us via phone or the contact form.

Is there a limit to the number of people sleeping together?
The maximum number of people varies depending on the room type.
  • 【Shiba】Up to 1 person
  • 【Unishi】Up to 2 person
  • 【Nishimi】Up to 3 person
  • However, if the number of people including those sleeping together does not reach the capacity, we will stay until the capacity is reached.
  • Infant (sleeping together): Until under 6 years old.
  • Child: Until the age of 12 year old.
  • If you are a junior high school student or older, please make a reservation as an "adult".
Are pets allowed?
Pets are allowed on site. (Please remember to bring a cage or lead and pet food, etc.)
NOTE: Pets are not allowed in guest rooms.
Is it possible to pay by credit card?
We cannot accept payment by credit card at this facility.
However, some of the websites taking reservations online do allow credit cards.
Are fireworks allowed?
Yes. Fireworks are allowed up to 8:00pm.
Is there a pool?
This facility does not have a swimming pool.
The focus here is on enjoying the natural surroundings. Therefore, typical resort hotel style activities have not been made available.
Is there a convenience store?
The Oku Cooperative Store is just across the road.
What time is check in?
Check-in is between 2:00pm and 5:00pm.
You must contact us by 4:00pm if you are going to arrive after 5:00pm. (The front desk closes at 5:00pm)
Is it possible to add breakfast / dinner to our reservation?
Yes. We charge separately for meals.
Please call in advance to book your meals. Tel: 0980-50-4141